Because DQute Scrub products are handcrafted personal-care products, we are unable to accept returns or exchanges once an order has been delivered.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. Include your order number and clear photos of the product and packaging so we can review the issue.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it.
Questions?
Please contact us through our Contact Us page and include your order number.